John Ball Zoo Enhances Operations and Guest Experience with Galaxy® Platform
Gilbertsville, PA (May 28, 2026) ̶ Gateway Ticketing Systems ® , a global leader in ticketing, admission control, and guest experience technology, announces that John Ball Zoo is now live on the Galaxy ® platform with a comprehensive campus-wide implementation. John Ball Zoo, an award-winning conservation-based zoo located in Grand Rapids, Michigan, welcomes over 700,000 guests annually to its 103-acre campus. As attendance grew and operational needs expanded, zoo leadership selected a unified system to support admissions, revenue centers, and reporting on a single integrated platform. The partnership introduces Gateway’s RevGen ™ solution to the zoo’s campus, marking an exciting step forward in how the zoo serves its members and guests. The new solution will support key areas of the operation, including ticketing, retail, and food & beverage, by centralizing data and simplifying the entire guest experience from pre-arrival to departure. With this platform, the zoo will be able to easily deliver meaningful interactions and efficient service at every touchpoint. The technology also reinforces the zoo’s financial strength and its ability to optimize performance by providing smarter reporting, unified tools, and a more cohesive approach to guest engagement. "We’re proud to partner with industry leader, Gateway Ticketing Systems, to enhance the guest experience from the very first interaction,” said Andy McIntyre, Chief Operating Officer, John Ball Zoo. “This new system provides a simple, trusted way for our guests to purchase tickets and access the zoo and its events, helping create a more seamless and enjoyable visit. Together, we’re focused on making it easier for guests to plan their day and spend more time connecting with wildlife and each other.” “We are honored to welcome John Ball Zoo to Gateway Ticketing Systems,” said Michael Andre, President & CEO of Gateway Ticketing Systems. “Their decision speaks to the strength of our Galaxy platform, technology that is powerful, intuitive, and adaptable to the unique needs of each attraction. By providing solutions that streamline operations and empower staff, we can ensure a seamless guest journey from start to finish. We are excited to once again partner with John Ball Zoo to help them continue delivering memorable experiences for every visitor.” This partnership underscores Gateway’s continued commitment to helping cultural attractions deliver outstanding guest service while advancing their conservation and educational missions. With over 500 venues worldwide leveraging its technology, Gateway Ticketing Systems continues to lead the attractions industry with innovative solutions and unmatched customer support. For more information on Gateway Ticketing Systems and its products, visit www.gatewayticketing.com . About John Ball Zoo John Ball Zoo is a leading zoological park in West Michigan dedicated to wildlife conservation, education, and community engagement. The zoo is home to more than 2,000 animals representing over 200 species from around the world and offers year-round programming, special events, and interactive experiences designed to inspire guests of all ages while supporting global conservation efforts. About Gateway Ticketing Systems®, Inc. Gateway Ticketing Systems, Inc. has been the world leader in ticketing and guest experience solutions for the attractions industry for over 35 years. Their robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. Gateway also provides strategic consultation, service, and support for attractions throughout North America and worldwide. Gateway serves the global community from its headquarters in Gilbertsville, Pennsylvania, and offices in Calgary, Canada, and central London, as well as through partner resellers worldwide. To learn more about Gateway Ticketing Systems, please visit www.gatewayticketing.com . Galaxy®, Gateway Ticketing Systems®, eGalaxy™, Galaxy Connect™, Galaxy {Connect}™, and RevGen™ each are trademarks or registered trademarks of Gateway Ticketing Systems, Inc. in the U.S. and/or other countries.